Master RMA Guide

Albion Ventures LLC - Return Merchandise Authorization

Our goal is to provide a streamlined warranty and return process. As we support products from various manufacturers, the specific steps for a Return Merchandise Authorization (RMA) are determined by the original equipment manufacturer (OEM).

How to Begin a Warranty Claim

To begin a warranty claim, please follow this two-step process:

  1. Identify the Product: In the table below, find the manufacturer or product category for the device requiring service.
  2. Follow the Designated Process: Use the link and instructions in the corresponding row to initiate the specific RMA process required for that product.

RMA Process Directory

Manufacturer / Product Category Process to Follow Primary Contact / Portal

(Cellular Devices, MiFi, etc.)		 Follow the RMA Process detailed below support@albionventuresllc.com
Albion Ventures Standard Products
(External Antennas, WiFi Extenders, non-Powertec Batteries)		 Follow the Albion Ventures Standard RMA Process detailed below support@albionventuresllc.com
Future Supplier A Process will be defined here Link/Contact for Supplier A
Future Supplier B Process will be defined here Link/Contact for Supplier B

Supplier-Specific Process Details

1. RMA Process

(This process is dictated by and handled directly with albionventuresllc)

Steps for warranty return claims:

  1. Partners are to provide tier 1 and tier 2 support to their customers, including troubleshooting to confirm device failure.
  2. When partner troubleshooting confirms device failure, the partner can request an RMA and warranty replacement by:

All RMA requests must include:

  • Partner name and contact information
  • IMEI of failed device
  • Reported issue
  • Detailed description of all troubleshooting steps performed
  • Address to ship replacement device

Note: All RMAs are handled as a "standard" RMA where the replacement device will not ship until the original customer device is received at their RMA facility.

2. Albion Ventures Standard RMA Process

(This is the default process for products managed directly by Albion Ventures)

Products covered:

  • External Battery (non-Powertec)
  • External Antenna
  • WiFi Extenders

Steps for warranty return claims:

  1. Partners are to provide tier 1 and tier 2 support to their customers, including troubleshooting to confirm device failure.
  2. When partner troubleshooting confirms device failure, the partner can request an RMA and warranty replacement by submitting a support request at support@albionventuresllc.com.

All RMA requests to Albion Ventures must include:

  • Partner name and contact information
  • Serial number of the failed device
  • Reported issue
  • Detailed description of all troubleshooting steps performed
  • Address to ship the replacement device

Note: All standard RMAs are handled such that the replacement device will not ship until the original device is received at our RMA facility.

General RMA Guidelines

  • All devices must be returned in their original packaging when possible
  • Include all original accessories and documentation
  • Devices must be returned within 30 days of RMA approval
  • RMA numbers are valid for 30 days from issuance
  • Damaged or missing components may result in partial replacement or additional charges

Troubleshooting Requirements

Before initiating an RMA request, the following troubleshooting steps must be completed and documented:

  • Power cycle the device (disconnect and reconnect power)
  • Check all cable connections
  • Verify device configuration settings
  • Test with alternative power sources if applicable
  • Check for firmware updates
  • Document any error messages or LED status indicators

Contact Information

For RMA-related questions or support:

Last Updated: Upon service activation

This RMA Policy may be updated to reflect new supplier partnerships and process improvements. Check our website for the most current version.

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