Terms of Service

Comprehensive Terms of Service - Albion Ventures, LLC

1. Scope of Agreement

1.1 General

This Agreement outlines the terms between you, the subscriber, and Albion Ventures, LLC, for using Albion Ventures' Internet access service.

1.2 Acceptance

You accept this Agreement by submitting an online order, electronically accepting terms during registration, or using the Service. The Agreement includes these Terms of Service, the Acceptable Use Policy, and the Privacy Policy.

2. Service

2.1 Definitions

"Service" refers to Albion Ventures' Internet access service, including Equipment (e.g., wireless radios, routers, cabling) and technical support. It's also known as Albion Ventures "RES-Q Broadband."

2.2 Changes to Service

Albion Ventures may modify Service features, content, or applications, and will make reasonable efforts to notify you in advance.

3. Authorized User, Use, and Responsibilities

3.1 User Requirements

You must be 18 years or older and provide accurate information. False information may delay or terminate Service. You are responsible for notifying Albion Ventures of any changes to your personal or billing details.

3.2 Account Responsibility

You are responsible for all account activity, including secondary accounts, regardless of whether the activity was authorized by you.

3.3 RES-Q Broadband Service Restrictions

  • No reselling of the Service or engaging in excessively high-volume use that negatively impacts network performance
  • Multiple devices in one location can connect via a single account and IP address
  • The SIM card provided with your Service is intended for use exclusively with the Albion Ventures-provided device and may not be removed or transferred
  • No server hosting (personal or commercial)

3.4 Monitoring and Restrictions

Albion Ventures may audit connections to enforce this Agreement and may modify or restrict bandwidth for downloads without prior notice. Data speeds may be temporarily slowed if the wireless network is busy.

4. Acceptable Use Policy

You must comply with the Acceptable Use Policy, which is incorporated by reference into these Terms of Service.

5. Revisions

Albion Ventures may revise these terms by posting updates on its website. Pricing changes are effective immediately for pay-as-you-go services and after 30 days for monthly subscriptions. Other revisions are effective upon posting. Your continued use of the Service after revisions implies acceptance.

6. Availability of Service

6.1 Service Provision

Service is provided "AS IS" and "AS AVAILABLE." Throughput speeds and availability are not guaranteed. Download speeds may be limited.

6.2 Maintenance

Albion Ventures may restrict Service use or availability for maintenance without prior notice or liability.

6.3 Equipment

Equipment remains Albion Ventures' property. You must return it within 30 days of termination in its original condition (normal wear and tear excepted), or you will be subject to charges.

7. Third-Party Agreements

Third-Party Services used via Albion Ventures are subject to the respective third party's terms. Violation of those terms may lead to Service termination.

8. Email and Email Messaging Service

Email use must comply with Albion Ventures' email and anti-spam policies. Albion Ventures is not an email service provider.

9. Term and Termination

9.1 Effective Date and Term

This Agreement begins upon acceptance and continues until terminated.

9.2 Termination

  • Either party may terminate this Agreement with notice
  • Albion Ventures' termination is effective after 30 days
  • Your termination is effective upon notice to a Customer Care Specialist
  • Important: To be valid, your notice of termination must be provided by speaking directly with a Customer Care Specialist at 844-840-SAVE (7283) during business hours
  • An Equipment recovery fee of $99 applies if Service is canceled within 12 months
  • Unreturned equipment will incur a $550 fee
  • Activation and setup fees are non-refundable

9.3 Terminated Account

Albion Ventures may refuse reapplication after termination. A reconnection fee will apply for Service reactivation.

10. Pricing and Payment

10.1 Prices and Fees

You agree to pay all fees as outlined during the ordering process, plus applicable taxes, activation, recovery, reconnection, and service call charges. Additional charges may include:

  • No-show installation or service appointment fees
  • Custom installation work fees
  • Default or late fees for delinquent accounts

10.2 Billing

Monthly charges are billed in advance; usage charges are billed in arrears. Payment is due upon receipt of bill.

11. Management of Your Data and Computer

11.1 System Management

You are responsible for ensuring your equipment, software, and updates are compatible and sufficient to access the Service.

11.2 Data Management

You are responsible for managing your data (e.g., backups). Albion Ventures is not liable for data loss or restoration.

11.3 Security

You are responsible for implementing appropriate security measures (e.g., passwords, encryption). Albion Ventures is not liable for security breaches or unauthorized access.

12. Limitations on Use of the Service

  • Your use of the Service is at your own risk and subject to all applicable laws
  • Albion Ventures does not control the Internet or guarantee access to all websites
  • You are responsible for supervising minors' use of the Service
  • Albion Ventures does not guarantee virus-free downloads

13. Warranty and Liability

13.1 Service Warranty

Service is provided "AS IS" with no warranties (express or implied) for merchantability, fitness for a particular purpose, accuracy, or uninterrupted use.

13.2 Limitations

There is no warranty for speed, bandwidth, security, or a virus-free Service. Albion Ventures is not liable for data loss or impacts to your equipment.

14. Indemnification

You agree to indemnify, defend, and hold harmless Albion Ventures and its affiliates from losses, damages, and expenses arising from:

  • Your violation of laws or this Agreement
  • Fraud, malicious misconduct, or negligence by you
  • Misuse of the Service
  • Infringement of third-party rights

15. Notices

15.1 Contact Methods

You can notify Albion Ventures by calling 844-840-SAVE (7283) during business hours. Albion Ventures will notify you via email, mail, or hand delivery.

15.2 Electronic Communications

Electronic communications (email) are legally binding and equivalent to signed documents.

16. Dispute Resolution

Disputes will be resolved via binding arbitration. You must first notify Albion Ventures in writing and attempt to negotiate for 30 days. Arbitration will follow AAA rules and occur in Cumberland County, Maine. Claims must be filed within one year.

17. Privacy Information

The Privacy Policy governs data collection and use. Changes will be posted, with notice for material changes.

18. General Provisions

  • Maine law governs this Agreement
  • You may not assign this Agreement; Albion Ventures may assign it without notice
  • If any provision is unenforceable, the remainder remains in effect
  • This Agreement constitutes the entire agreement between parties

Contact Information

For questions about these Terms of Service:

Terms of Service

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Last Updated: Upon service activation

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.